Privacy Policy

Privacy Policy
This policy sets out how we collect, process and hold your personal data if you visit our
website or otherwise provide personal data to us. We are Outburst Theatre of 287a Brockley
Road, London, SE4 2SA. We are the data controller of your personal data.
If you have any questions, please contact us at
Personal data we collect
We collect, process, store and use personal data when you book our theatrical services,
including your name, address, telephone number and email address together with payment
information, if necessary. You agree that you have notified any other person whose personal
data that you provide to us of this privacy notice and, where necessary, obtained their consent
so that we can lawfully process their personal data in accordance with this policy.
When you contact us by email or post, we may keep a record of the correspondence.
All personal data that you provide to us must be true, complete and accurate. If you provide
us with inaccurate or false data, and we suspect or identify fraud, we will record this.
Data we automatically collect
When you make an enquiry about using our services or when you book our services, we, or
third parties on our behalf, automatically collect and store information about your device and
your activities. This information could include (a) your computer or other device’s unique ID
number; (b) technical information about your device such as type of device, web browser or
operating system; (c) your preferences and settings such as time zone and language; and (d)
statistical data about your browsing actions and patterns. We collect this information using
cookies in accordance with the Cookie section of this policy and we use the information we
collect on an anonymous basis to improve our website functions and for analytical and
research purposes.
We also allow advertisers and advertising networks to collect information about your
computer or mobile device, activities, and geographic location to enable them to display
targeted ads to you and provide us with anonymous information about our users’ behaviour.
Again, this takes place through the use of cookies in accordance with the Cookie section of
this policy.
Marketing Communications
If you opt in to receive marketing communications from us you consent to the processing of
your data to send you such communications, which may include newsletters, blog posts,
surveys and information about new events. We retain a record of your consent.

You can choose to no longer receive marketing communications by contacting us at or clicking unsubscribe from a marketing email. If you do
unsubscribe to marketing communications, it may take up to 5 business days for your new
preferences to take effect. We shall retain your personal data in our records for marketing
purposes until you notify us that you no longer wish to receive marketing emails from us.
Lawful processing of your personal data
We will use your personal data to supply the services you have booked, including giving staff
permission to contact you with any important information relating to our services, to deliver
our services to you in accordance with any requests you make and that we agree to, and to
deal with any questions, comments or complaints you have in relation to our services.
We may also use your personal data for our legitimate interests, including dealing with any
customer services you require, enforcing the terms of any other agreement between us, for
regulatory and legal purposes (for example anti-money laundering), for audit purposes and to
contact you about changes to this policy.
Who do we share your data with?
We may share your personal data with our own associated service providers and sub-
contractors that we appoint to perform functions on our behalf and in accordance with our
instructions. We use a number of sub-processors to take payments, digitally store and
organise data. We may also share your data with accountants, auditors and lawyers where
necessary. A full list of our appointed sub-processors can be found at the end of this
Under certain legal circumstances we may have to disclose your personal data under
applicable laws and/or regulations, for example, as part of anti-money laundering processes
or protect a third party’s rights, property, or safety.
We may also share your personal data in connection with any merger, consolidation or
restructuring of all or a portion of our business by or into another company.
Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Union
(the EU) for any reason, including for example, if our email server is located in a country
outside the EU or if any of our service providers or their servers are based outside of the EU.
We shall only transfer your personal data to organisations that have provided adequate
safeguards in respect of your personal data.
A cookie is a small text file containing a unique identification number that is transferred
(through your browser) from a website to the hard drive of your computer. The cookie
identifies your browser but will not let a website know any personal data about you, such as
your name and/or address. These files are then used by websites to identify when users revisit
that website.
Our website uses cookies so that we can recognise you when you return and personalise your
settings and preferences. Most browsers are initially set up to accept cookies. You can change
your browser settings either to notify you when you have received a cookie, or to refuse to
accept cookies. Please note that our website may not operate efficiently if you refuse to
accept cookies.
We also use Google Analytics to monitor how our website is used. Google Analytics collects
information anonymously and generates reports detailing information such as the number of
visits to the event ticket shop, where visitors generally came from, how long they stayed on
the event ticket shop, and which pages they visited. Google Analytics places several
persistent cookies on your computer’s hard drive. These do not collect any personal data. If
you do not agree to this you can disable persistent cookies in your browser. This will prevent
Google Analytics from logging your visits.
We shall process your personal data in a manner that ensures appropriate security of the
personal data, including protection against unauthorised or unlawful processing and against
accidental loss, destruction or damage, using appropriate technical or organisational
measures. All information you provide to us is stored on our secure servers. Any payment
transactions are encrypted using SSL technology.
However, you acknowledge that no system can be completely secure. Therefore, although we
take these steps to secure your personal data, we do not promise that your personal data will
always remain completely secure.

Your rights
You have the right to obtain from us a copy of the personal data that we hold for you, and to
require us to correct errors in the personal data if it is inaccurate or incomplete. You also have
the right at any time to require that we delete your personal data. To exercise these rights, or
any other rights you may have under applicable laws, please contact us at
Please note, we reserve the right to charge an administrative fee if your request is manifestly
unfounded or excessive.
If you have any complaints in relation to this policy or otherwise in relation to our processing
of your personal data, you should contact the UK supervisory authority: the Information
Commissioner, see

If you receive marketing communications from us, we shall retain your personal data until
you opt out of receiving such communications.
If you have otherwise booked our services or contacted us with a question or comment, we
shall retain your personal data for 6 months following such contact to respond to any further
queries you might have.

If any provision of this policy is held by a court of competent jurisdiction to be invalid or
unenforceable, then such provision shall be construed, as nearly as possible, to reflect the
intentions of the parties and all other provisions shall remain in full force and effect.
This policy shall be governed by and construed in accordance with the law of England and
Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.
We may change the terms of this policy from time to time. You are responsible for regularly
reviewing this policy so that you are aware of any changes to it. If you continue to use our
website after the time we state the changes will take effect, you will have accepted the

Sub Processors
Stripe – To process payments made over the phone and online. Their full privacy policy can be seen

Paypal – To process payments made over the phone and online. Their full privacy policy can be seen

JotForm – To process contact information and form submissions. Their full privacy policy can be seen

Google Drive – To digitally store data in the cloud. Their full privacy policy can be seen here:

Digital Ocean – To host our website and online services. Their full privacy policy and data protection
agreement can be seen here:

Comments are closed